Refund Policy

1. Credit Purchases Are Final

DwellZero is paid for with prepaid credits. One credit tracks one container. At Pauz Digital, all credit purchases are final: we do not refund a top-up once it has been paid, and credits cannot be exchanged for cash.

We believe this is fair because every account gets 10 free containers each month, with no credit card required. You can use them to evaluate the Service, including all features and API endpoints, before buying any credits.

2. Free Containers

Every account gets 10 free containers each calendar month:

• No credit card required
• Full access to all features, including email alerts and the API
• The free containers reset on the 1st of each month
• No obligation to buy credits

3. How Credits Are Used

• A credit is used once, when a container starts tracking. Status updates and alerts for that container are included.
• Adding the same container at the same terminal again in the same month does not use another credit.
• If a container is never found at the terminal, its credit is returned to your balance automatically when you remove it or when tracking expires.
• Credits are valid for 12 months from purchase. We email you 30 days before any credits expire. Expired credits are not refunded.
• There is no subscription and nothing renews. You only pay when you choose to top up.

4. Billing and Payments

All credit purchases are processed by LemonSqueezy, our Merchant of Record. LemonSqueezy handles billing, invoicing, tax collection, and payment compliance on our behalf.

For billing inquiries, including questions about charges or payment methods, please contact us at hello@dwellzero.com. We will work with LemonSqueezy to resolve any billing concerns promptly.

5. Disputes

If you believe a charge was made in error, such as a duplicate payment or credits that did not reach your account, please contact us at hello@dwellzero.com before initiating a dispute with your payment provider. We are committed to resolving concerns fairly and promptly.

Please include your account email address and a description of the issue when contacting us. We aim to respond to all inquiries within 2 business days.

6. Contact Us

For questions about this Refund Policy, please contact us:

Email: hello@dwellzero.com